The Role that Tribunals could play in Settling Disputes Between Businesses and Banks


Tuesday, January 31st from 6pm - 7:30pm GMT.


Online via Zoom.


There'll be a great line-up of speakers plus ample scope for discussion and debate.

Why You Should Attend...

The need for this event has been inspired by what many people believe to be the appalling failure of The Business Banking Resolution Service (BBRS), which was established to handle compensation payable to victims of malpractice by UK banks. 

The BBRS has been severely criticised by many stakeholders.

For example, consider these comments made by Kevin Hollinrake MP, when he was the Chair of the APPG on Fair Business Banking: “Heavily restricted eligibility rules” were to blame for the scheme’s poor performance and these rules had “conspired to avoid the very things we’ve campaigned so long and hard for – justice and compensation for those who’ve been denied it under previous flawed redress schemes.” And: “Quite frankly, the scheme is currently a shambles and a complete embarrassment to UK Finance and the seven member banks who designed it.” And: “The APPG warned them all in writing in 2018 that the eligibility criteria would exclude at least 85% of complainants and that’s proven to be the case.”

Scottish lawyer Cat MacLean, who resigned from her role on the BBRS’ SME Liaison Panel has also been critical. It’s been reported that she had “significant concerns about my professional credibility” if she remained on the Panel. She quit after concluding the BBRS was “completely defective” and that to remain would risk being “complicit in a cover-up”.

Strong words for sure from a respected MP who is now Parliamentary Under Secretary of State for Enterprise, Markets and Small Business; and a Scottish lawyer with extensive subject-matter expertise and dispute resolution experience. Both are credible witnesses to what’s been going on at the BBRS.

So what’s wrong with the BBRS? We believe it has 3 significant problems: 

  • Insufficient Independence
  • Eligibility Criteria that’s too restrictive
  • Trust and Confidence are not being restored

This is the second in a series of 3 TTF events about the BBRS. In our first event about it, held on Tuesday, December 13th, we focused on:

“Why the Business Banking Resolution Service is not fit for purpose; and what must now be done about it”

We believe those calling for the BBRS to be scrapped are right, because too many prospective claimants just don’t trust it. It needs to be replaced with something that is truly independent, where both sides can have the case properly and fairly assessed. 

Could a new statutory tribunal system, along the lines of something like the employment tribunals service be the best way forward?

Our speakers at this important event include: 

  • Andy Keats of the SME Alliance, which campaigns on behalf of bank misconduct victims. SME Alliance have been on the BBRS’ Independent Steering Group and the SME Liaison Panel
  • Cat MacLean, Partner at BTO Solicitors LLP. Cat was formerly on the BBRS’ SME Liaison Panel. She has valuable insights and experience on relevant topics, particularly the use of mediation
  • Barney Reynolds, Partner at Shearman & Sterling. He is the Global Head of the Financial Services Industry Group and is also a member of the firm’s Executive Group and specialises in banking and financial markets law and regulation, clearing, settlement, derivatives, asset management and insurance regulation. 

This is a not-to-be missed event for:

  • All kinds of legal professionals
  • Members of the Federation of Small Business
  • Members of the Institute of Directors
  • Members of the Financial Conduct Authority
  • Victims of Interest Rate Hedging Product mis-selling by the banks
  • Anybody connected to the Business Banking Resolution Service
  • Victims of any other scam, especially those perpetrated by banks
  • The case-study participants in “Faces of Financial Crime”  
  • Risk Managers at the banks that mis-sold Interest Rate Hedging Products
  • Journalists covering scams and mis-selling by the banks
  • Parliamentarians, particularly members of
    • The Treasury Select Committee
    • The Industry and Regulations Committee
    • The APPG on Fair Business Banking
    • The APPG on Personal Banking and Fairer Financial Services
    • The APPG on Investment Fraud

Here's the programme so far...

Andy Agathangelou

Founder, Transparency Task Force; Governor, Pensions Policy Institute; Chair, Secretariat Committee, APPG on Pension Scams; Chair, Secretariat Committee, APPG on Personal Banking and Fairer Financial Services; Chair of the Violation Tracker UK Advisory Board


Andy Keats

Chief Executive Officer, SME Alliance


Cat McLean

Partner, BTO Solicitors LLP

Barney Reynolds
Partner, Shearman & Sterling


Further information about the TTF

You can click on the button below to read about the 130+ Transparency Task Force Ambassadors. The list includes world class academics and highly respected thought leaders from right around the world.

Click here to see the TTF Ambassadors

Transparency Task Force Advisory Group

You can click on the button below to read about the Transparency Task Force Advisory Group, which is Chaired by the former Chair of the Financial Conduct Authority’s Financial Services Consumer Panel.

Click here to see the TTF Advisory Group

If you want to read testimonials…

If you haven’t been to one of our events before you can use the link below to read some testimonials:

Click here for Testimonials

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