Consumers harmed through scams and financial crime find it extremely difficult to get compensation and/or justice. That harsh reality is even more unacceptable when the harm they have suffered has been brought about in part or in whole by catastrophic regulatory failure.

The FCA is currently consulting on the introduction of a new Consumer Duty. We believe that it will fail to provide meaningful improvements in consumer protection and routes to justice without a desperately-needed Private Right to Action. We also believe that the FCA’s consultation is not in keeping with what Parliament obliged it to do in the Financial Services Act 2021, where it was tasked with consulting on a Duty of Care.

This is a must-attend event for victims of all kinds of scams and financial crime; consumer groups intending to respond to the consultation and all other stakeholders that want to help the FCA to become fit for purpose. There’ll be ample opportunity for attendees to discuss how to optimise their responses to the consultation for the greatest impact.